❖ Location: Yangon

❖ Industry: Automotive, Building Materials, Commercial & Industrial Equipment Supplier

We are looking for a competent Cash Collector to contact customers and collect outstanding payments. You will strike a balance between maintaining trustful relationships and ensuring timely payments.

Our Cash Collector should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as the ability to work independently.

Works with coworkers to set debt collection strategies.

Leads the debt collection process for assigned customers.

Contacts customers by phone, email, and mail to recover a debt.

Keeps detailed notes and records of all communications and actions.

Answers questions customers have about billing statements.

Negotiates partial repayments and payment plans when possible.

Keeps track of payment due dates and sends reminders.

Updates the account status when the debt has been paid.

Investigates billing errors and disputes and follows up with customers.

Sends necessary paperwork to customers and credit bureaus promptly.

Maintains confidentiality and the utmost discretion.

Collaborates with lawyers if legal action is required.

Uses debt collection software, CRM & ERP software

Complies with all local laws and regulations as well as company policies.

High school diploma; Bachelor’s degree is a plus

At least 2 years of collections, customer service, or sales experience is required.

Knowledge of billing procedures and collection techniques (e.g. skip tracing)

Familiarity with laws related to debt collection (e.g. FDCPA)

Working knowledge of MS Office and databases

Comfortable working with targets

Patience and ability to manage stress

Excellent communication skills (written and oral)

Skilled in negotiation

Problem-solving skills

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Email : recruitment@winstores.com

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