❖ Location: Yangon

❖ Industry: Automotive, Building Materials, Commercial & Industrial Equipment Supplier

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders and modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Respond promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Ensure customer satisfaction and provide professional customer support.

High school diploma, general education degree, or equivalent.

Minimum 2 years of working experience in a customer service field

Ability to stay calm when customers are stressed or upset.

Comfortable using computers.

Experience working with customer support.

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Microsoft Office 356 (Word, Excel, Yammer, Teams, Planner, Time Sheet) နှင့်တစ်ခြားသောလုပ်ငန်းနှင့်သက်ဆိုင်သည့် Application များကိုကျွမ်းကျင်စွာအသုံပြုနိုင်ရမည်။

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Viber : +959 980142483

Email : recruitment@winstores.com

Messenger : m.me/winstoremm

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