Help Topics

We accept payments by bank transfer or cash on delivery.

Bank Transfer:

Account Name: Win Auto Parts (Myanmar) Co., Ltd
Bank Name: KBZ Bank
Account No: 04510304502725801
Bank Name: AYA Bank
Account No: 0178103010003338
Bank Name: CB Bank
Account No: 0087100500001438
Bank Name: YOMA Bank
Account No: 002010240500640

If your product is damaged, defective, incorrect, or incomplete at the time of delivery, please raise a return request on the Win Store app or website. The return request must be raised within 14 days from the date of delivery.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

* Any item not in its original condition is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery 


Please note that certain items marked as non-returnable on the product page are not eligible for return. 

It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process.

If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.

Win Store ("we" and "us") is the operator of (https://www.winstores.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.


2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for the shipping costs to the customer.


3. Delivery Terms

3.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days


3.2 Dispatch Time

Orders are usually dispatched within 2 business days of payment of the order

Our warehouse operates on Monday - Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we ensure shipment delays will be kept to a minimum.


3.3 Change Of Delivery Address

For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.


3.4 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.


3.5 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please get in touch with us so that we can conduct an investigation.


4. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.


5. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

6. Duties & Taxes

6.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website.


7. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.


8. Insurance

Parcels are insured for loss and damage up to the value stated by the courier.


9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.


9.2 Process for parcel lost in transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.


Win Store offers a variety of payment methods so that you can choose what is best for you! We support the following methods of payment:

- Cash On Delivery:

With"Cash on Delivery"payments, you will pay the amount to our delivery person when your package arrives at your doorstep.

- Credit/Debit Card (Prepayment):

The"Prepayments"method of ordering is where you pay online at the time of purchase. This makes the process worry free. With easy"Prepayments"you can pay upfront with your trusted bank card and experience effortless purchasing and refunds to the same credit/debit card.

You can also choose "Wave money" at the payment method stage ‌and fill the required information if you want to pay with Wave money

We also accept E-Wallet payments such as KPAY/CBPAY/AYAPAY

Scenario 1: You may have entered incorrect payment details. Please update your card details or contact your bank for further assistance.

Scenario 2: You may face a Risk scanning Issue while placing any prepaid order and this is to prevent fraud or fake transactions. Below are the reasons that cause fake/fraud transactions:

1. One debit/credit card is being used on multiple accounts. This is to prevent online fake transactions.

2. Unusual customer behaviour (for e.g. very large value order placed). The history of the previous orders of an account has a big difference when compared to the order being placed

3. Frequently placed high-value order. Multiple high-value orders are being placed.

4. Change in customer’s IP address (foreign IP address). Account being operated from another IP address

5. Use of Foreign Bank Card. Foreign Bank Credit/Debit card is being used.

If you've cancelled your order or yourr eturn processi s completed, the following refund timelines are followed.

Debit Or Credit Card - 10 Working Days

Cash on Delivery (COD) - 7 Working Days

"Refunded" shows that your return request has been accepted by Win Store and is now being processed.

Depending on how your bank processes your refunds, it may take up to 10 additional business days for the amount to get credited into your bank account.

The shipping fee is refunded along with the amount paid for your returned product. You will be refunded in the following cases:

Your order was cancelled

There was a failed delivery

Return due to damaged, defective or expired item

Return due to incorrect, not as advertised or counterfeit item

Return due to incorrect size of item

Return due to missing items, freebies or accessories

The refund method is chosen by you when you fill in the Return Form. The shipping fee is refunded along with the amount paid for your returned product.

Bank Transfer

E-Wallet Transfer


The amount is refunded in the following scenarios:

Refund against Return orders: the refund is processed if your return claim is deemed valid.

Refund against Cancelled orders: Refund is automatically triggered once the cancellation has been successfully processed.

Failed Delivery: In case of a failed delivery, It takes 10 working days to return the item to the seller. Once the item is delivered to the seller then your order status will get updated as "Refunded".

If you want to return any item back to Win Store, follow the steps mentioned below.

1. Log into your Win Store account and go to "Account"

2. Go to "View All Orders"

3. Browse through the orders to find the one you want to return and select it

4. Tap on the "return" option

5. Select the "Return Reason" and upload pictures of the item. You can upload multiple pictures of the item.

Mention your comments below then tap on "Next"

6. Select the Return Shipment method

7. Verify your pick-up location and check if it's accurate. Tap on "Next"

8. Select your preferred "Return Method" and submit the form to initiate your request

To return the item(s), note the following points:

You can initiate the return request within 14 days  after receiving the order

You can initiate the return request once the order status has been updated to “Delivered”. If the order has been delivered and the status has not updated, it will be updated within 24-48hours. The return window will only begin when the status has been updated.

You can return the item(s) if:

Item is damaged, defective, or expired

Item is incorrect, counterfeit or not as advertised

Item is of incorrect size or does not fit you

Item, freebie, or accessory is missing

How should I pack the items for return?

For all returns, the following needs to be ensured:

Product must be returned in original and undamaged manufacturer packaging. Do not put tape or stickers on the manufacturer's box.

If Win Store packaging has been damaged, wrap the item in another layer of external packaging like plastic to avoid damage to the parcel during transportation.

Include any of the following that came together with your item: free gifts, warranties, tags, labels, manuals or any other accessories. (if applicable).

Note: Pack your items according to their respective return tracking number. Items with different tracking numbers must not be packed together.

Label your package

Please write down return tracking number, return number(RN) and order number on a paper and put it on the external layer of the return package.Note: Do not write anything on the original packaging of the return item.

Return evaluation process

Once your return reaches Win Store, it will go through an evaluation which may take up to 2 business days.

If your return claim is valid, your refund will be processed and you will receive an SMS and email notification. If your return claim is invalid, your item will be returned to you along with the reason for rejection of the return.

Our Quality Check team checks these item(s) received from you to verify the issue highlighted in your return claim.

The refund will only be issued if your return claim has been approved. You will be notified via notification once your refund has been processed.

If it is an declined return, the product will be sent back to you and you will be informed of the reason for return rejection.

It should take 1 - 2 Working Days

Once your return order is received at the warehouse, our quality team checks the product as per your return reasons. If your return reason is not valid, then your order is returned back to you.

Your return may be rejected due to the following reasons:

If your order is missing any component, freebies, warranty card,etc

If your order's brand packaging or tag is missing or damaged

After Quality Check, if your return reason is found to be invalid or mismatched

After final QC, if your return falls into any of the above conditions, the team will contact you to inform you about your returned item.

If your product is damaged, defective, incorrect or incomplete at the time of delivery, please file a return request on the app or website within 14 days of the delivery date.

You can find the relevant warranty and returns terms on the product page’s “Return & Warranty” section.

Valid Reasons to Return an item:

The delivered product is damaged (it is broken or has dents and scratches), defective (not functioning or dead on arrival) or it is expired.

The delivered product is incorrect, not as advertised on the website, or counterfeit (fake or replica)

The delivered product is of incorrect size or does not fit you

The delivered product is incomplete (missing items, accessories or freebies)

Conditions for Returns

The product must be returned in original and undamaged manufacturer packaging or box.

Do not put tape or stickers on the manufacturers' box

If Win Store packaging has been damaged, wrap the item in another layer of external packaging like plastic to avoid damage to the parcel during transportation.

Include any of the following that came together with your item: free gifts, warranties, tags, manuals, any other accessories

Item must be unused and unaltered (if applicable).

Item must be in the same condition as received.

If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

If you missed the delivery due to any reason, we’ll attempt to deliver your order again, the next working day. We will attempt 3 times for the delivery of your order before canceling it.

Win Store delivery service is available in major cities across Myanmar.

If your location is not available, then we currently do not have a home delivery service in that area. You can however select a city near you and pick up your package from our nearest hub.

The rider may reach out to you if he needs clarity on the delivery location, or needs to confirm the availability.

Currently, Win Store provides its delivery service in major cities of Myanmar.

Unfortunately, the open box delivery at Win Store is not allowed. You need to receive the parcel and pay the rider. After unwrapping the package, if you face any issue then you may return it to Win Store.

Delivery charges are calculated upon product quantity , weight and shipping address. You have to pay delivery charges for each item.

Please know that the delivery charges are visible on the final checkout page and are calculated based on the following:

Number of items in the order

Weight of the items

Delivery Location

If you include multiple items in your order, then certain caps on charges may apply depending on the category and weight.

Win Store always prioritizes its customers' complete satisfaction and makes sure that the products reach them within the specified time limit.

We sincerely apologize for the delay in the delivery of your order. We are trying our best to deliver products to our customers as soon as possible and assure you that your issue will be resolved as a top priority.

For any further queries, you can contact us on live chat between 8 a.m. to 9:30 p.m. or email us at support@winstores.com and we'd be happy to assist you.

The most common reasons for delivery delays are:

1) Seller Sourcing Issues: The seller could take longer than expected time to fulfill your order.

2) Courier service delay: Our 3PL partners is taking longer than expected time to deliver your order.

3) Cross Border shipment delay: Due to Air Transportation or Custom delays, your Cross Border order may take longer than usual to be delivered.

4) Customer not available: Our Delivery Hero has not been able to get in touch with the customer.

5) Wrong Address / Phone Number: While placing an order the customer has entered an incorrect address or phone number, leading to a communication barrier with the customer.

6) Extreme Weather: The weather conditions of the destined city may be rough, for example, heavy rainfall, smog, landslide, etc. which may result in a delivery hold-up.

7) Law and Order conditions: Due to religious procession, lockdowns, strike issues resulting in route blocking, you may receive your package after the promised time.

Is your order broken or damaged?

Submit your request for return within 14 days.

You can not change any detail in your order once it is placed. If your order is in the "Processing" stage, please cancel it and place a new order with the updated details.

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