📦 Order Tracking

Track Your Order

Find out where your Win Store order is at any time

Enter Your Order Number

Order numbers are sent via SMS or phone call after purchase. If you did not receive one, contact us.

— OR —

Track via Support Portal →

Order Status Explained

✅

Order Confirmed

Your order has been received and payment verified

🔄

Processing

We are picking and packing your items

🚚

Out for Delivery

Your order is on its way to you

📬

Delivered

Your order has been delivered

✅

Completed

Order complete. Rate your experience

Delivery Timeframes

Yangon (same area)

Same day

Yangon (other townships)

Next day

Mandalay

1–2 business days

Mawlamyine

2–3 business days

Nay Pyi Taw

1–2 business days

Other regions

Times are estimates and may vary depending on stock availability and public holidays

Common Issues

Order Not Arrived?

If your order is past the estimated delivery date, contact us immediately. We will investigate with our delivery team.

Wrong Item Received?

If you received the wrong product, please photograph it and contact us within 24 hours. We will arrange a replacement.

Damaged on Arrival?

Inspect your order at the time of delivery. If damaged, refuse delivery or photograph it and contact us within 24 hours.

Frequently Asked Questions

How long does delivery take? ▼

Yangon: same-day or next-day delivery depending on the area. Other cities: 1–3 business days. Times may vary based on stock availability and public holidays.

Can I change my delivery address? ▼

Yes, if the order has not yet been dispatched. Call 09 5105768 immediately to speak with our support team. Once your order is with the delivery team, address changes may not be possible.

What if I missed the delivery? ▼

Our delivery team will attempt re-delivery or you can collect your order from the nearest Win Store branch. Contact us immediately if you miss a delivery.

Do you deliver on weekends? ▼

Yes, we deliver 7 days a week including Sunday. Our delivery service operates Mon–Sun to ensure your order reaches you as quickly as possible.

📚 HELP CENTER support.winstores.com

Order Tracking & Delivery Help

Track your order and resolve delivery issues quickly.

🚚 Delivery Times & Coverage 📦 Order Status Not Updating? ✏️ How to Change or Cancel an Order 📱 All Contact Channels

Can't find what you need? Submit a support request →

Need Help With Your Order?

Our support team is available Mon–Sun 9AM–9PM

📞 Call 09 5105768 Submit Support Ticket →

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