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Help Topics

Use the following information to help create or edit an account on winstores.com. You can edit your name, phone number, email, and shipping address from your account.

Login Or Create an account

Follow the steps below to create a Winstores.com account:

1.  Select the Account button in the upper-right corner of winstores.com

2.  Click Create an Account.

3.  Enter your name and email address on the sign-up screen.

4.  Create a password and confirm it.

5.  Select Create Account.

With an account you can check: 

Order Status

  • We'll send email confirmations when your items have shipped.
  • Email notifications in case our Customer Service needs to contact you about your order.

Address Book

  • Store unlimited names and addresses and access them for easy checkout.

Photo Center

Upload, store and share your photos online.

  • Wish Lists & Registries
  • Keep a running list of your favorite items and planned purchases.
Editing your personal info and password
  1. Select Account.
  2. Select Personal info.
  3. Select Edit next to the information you wish to change.
Changing or removing delivery addresses
  1. Select Account.
  2. Select Delivery addresses.
  3. Select Add new address next to “Add delivery address” or Edit or Remove next to the delivery address you wish to change.

Payment Options

We offer versatile payment methods to make your shopping experience as smooth as possible. You can choose between Bank Transfer and Cash on Delivery for your purchases.

Bank Transfer

To provide our customers with a variety of payment options, we accept bank transfers to the following accounts:

  • KBZ Bank
  • Account Name: Win Store Co., Ltd.
  • Account Number: 04513904502725801

  • MAB Bank
  • Account Name: Win Store Co., Ltd.
  • Account Number: 0020183 002038 167014


ID: 095042237

To expedite the payment verification process, please make sure to include your order number as a transaction reference when making the bank transfer.

Cash On Delivery

For those who prefer to pay upon receiving their orders, we offer a Cash on Delivery option. Simply select "Cash on Delivery" at checkout, and you can pay in cash when your items arrive at your doorstep.

Returns & Refunds Policy
Requesting a Return

If you receive a product that is damaged, defective, incorrect, or incomplete, please initiate a return request through the Win Store app or website within 14 days of the delivery date.

Policy Duration

Our returns policy is effective for 14 days following the date of purchase. If this period has elapsed since your purchase, we regrettably cannot offer you a refund or exchange.

Eligibility Criteria

For a successful return, the item must:

  • Be unused and in the same condition as received
  • Be returned in its original packaging
  • Include a receipt or proof of purchase

Please refrain from sending your purchase back to the manufacturer.

Exceptions & Partial Refunds

Partial refunds may be granted in the following cases:

  • Any item returned in a condition different from its original state, damaged, or missing parts not due to our error
  • Any item returned more than 14 days after delivery

Note: Items explicitly marked as non-returnable on the product page are exempt from this policy.

Important Information for Returns

Make sure to specify both the Order Number and Return Tracking Number on your return package to prevent any delays or inconveniences in processing your return.

Right to Reject Returns

Win Store reserves the right to decline any return request if the returned item fails to meet the above criteria.

Win Store Purchase Terms and Conditions

Welcome to Win Store. These terms and conditions govern your use of https://www.winstores.com ("Website") and your relationship with Win Store ("we," "us"). By placing an order on this Website, you agree to the following terms to ensure clarity and mutual understanding.

1. General Availability

We strive to keep our website inventory up-to-date. However, discrepancies may occur. If an item is out of stock after your order is placed, we will contact you to discuss either waiting for restocking or receiving a refund.

2. Shipping Fees

Shipping fees are calculated at checkout based on the order’s weight, dimensions, and destination. This will be the final shipping cost to you, the customer.

3. Delivery Terms
3.1 Transit Time within Domestic Boundaries

Generally, domestic orders are in transit for 2 - 7 days.

3.2 Order Dispatch

Orders typically leave our warehouse within two business days after payment confirmation. Note that our warehouse is operational from Monday to Saturday, excluding national holidays.

3.3 Changing the Delivery Address

Address changes are possible only before the order is dispatched.

3.4 Out-of-Stock Items

If an item is out of stock, we will ship the available items and send the backordered item when it becomes available.

3.5 Delays in Delivery

If the delivery exceeds the expected timeframe, please contact us for an investigation.

4. Tracking Notifications

Upon dispatch, you will receive a tracking link via email, enabling you to monitor your parcel's progress.

5. Handling Damaged Parcels

If your parcel arrives damaged, kindly reject it upon delivery. If you discover the damage after accepting it, please contact our customer service for further instructions.

6. Duties and Taxes
6.1 Sales Tax

The prices displayed on our website already include applicable sales tax.

7. Cancellations

We accept cancellations anytime before an order is dispatched. For post-dispatch cancellations, please refer to our refund policy.

8. Insurance

Your parcels are insured up to the value stated by the courier.

9. Resolution for Damaged or Lost Parcels
9.1 For Damaged Parcels

We will issue a refund or replacement once the courier concludes their damage assessment.

9.2 For Lost Parcels

A refund or replacement will be processed after the courier confirms the parcel is indeed lost.

Win Store offers a variety of payment methods so that you can choose what is best for you! We support the following methods of payment:

- Cash On Delivery:

With"Cash on Delivery"payments, you will pay the amount to our delivery person when your package arrives at your doorstep.

- Credit/Debit Card (Prepayment):

The"Prepayments"method of ordering is where you pay online at the time of purchase. This makes the process worry free. With easy"Prepayments"you can pay upfront with your trusted bank card and experience effortless purchasing and refunds to the same credit/debit card.

You can also choose "Wave money" at the payment method stage ‌and fill the required information if you want to pay with Wave money

We also accept E-Wallet payments such as KPAY/CBPAY/AYAPAY

Scenario 1: You may have entered incorrect payment details. Please update your card details or contact your bank for further assistance.

Scenario 2: You may face a Risk scanning Issue while placing any prepaid order and this is to prevent fraud or fake transactions. Below are the reasons that cause fake/fraud transactions:

1. One debit/credit card is being used on multiple accounts. This is to prevent online fake transactions.

2. Unusual customer behaviour (for e.g. very large value order placed). The history of the previous orders of an account has a big difference when compared to the order being placed

3. Frequently placed high-value order. Multiple high-value orders are being placed.

4. Change in customer’s IP address (foreign IP address). Account being operated from another IP address

5. Use of Foreign Bank Card. Foreign Bank Credit/Debit card is being used.

If you've cancelled your order or yourr eturn processi s completed, the following refund timelines are followed.

Debit Or Credit Card - 10 Working Days

Cash on Delivery (COD) - 7 Working Days

"Refunded" shows that your return request has been accepted by Win Store and is now being processed.

Depending on how your bank processes your refunds, it may take up to 10 additional business days for the amount to get credited into your bank account.

The shipping fee is refunded along with the amount paid for your returned product. You will be refunded in the following cases:

Your order was cancelled

There was a failed delivery

Return due to damaged, defective or expired item

Return due to incorrect, not as advertised or counterfeit item

Return due to incorrect size of item

Return due to missing items, freebies or accessories

The refund method is chosen by you when you fill in the Return Form. The shipping fee is refunded along with the amount paid for your returned product.

Bank Transfer

E-Wallet Transfer


The amount is refunded in the following scenarios:

Refund against Return orders: the refund is processed if your return claim is deemed valid.

Refund against Cancelled orders: Refund is automatically triggered once the cancellation has been successfully processed.

Failed Delivery: In case of a failed delivery, It takes 10 working days to return the item to the seller. Once the item is delivered to the seller then your order status will get updated as "Refunded".

If you want to return any item back to Win Store, follow the steps mentioned below.

1. Log into your Win Store account and go to "Account"

2. Go to "View All Orders"

3. Browse through the orders to find the one you want to return and select it

4. Tap on the "return" option

5. Select the "Return Reason" and upload pictures of the item. You can upload multiple pictures of the item.

Mention your comments below then tap on "Next"

6. Select the Return Shipment method

7. Verify your pick-up location and check if it's accurate. Tap on "Next"

8. Select your preferred "Return Method" and submit the form to initiate your request

To return the item(s), note the following points:

You can initiate the return request within 14 days  after receiving the order

You can initiate the return request once the order status has been updated to “Delivered”. If the order has been delivered and the status has not updated, it will be updated within 24-48hours. The return window will only begin when the status has been updated.

You can return the item(s) if:

Item is damaged, defective, or expired

Item is incorrect, counterfeit or not as advertised

Item is of incorrect size or does not fit you

Item, freebie, or accessory is missing

How should I pack the items for return?

For all returns, the following needs to be ensured:

Product must be returned in original and undamaged manufacturer packaging. Do not put tape or stickers on the manufacturer's box.

If Win Store packaging has been damaged, wrap the item in another layer of external packaging like plastic to avoid damage to the parcel during transportation.

Include any of the following that came together with your item: free gifts, warranties, tags, labels, manuals or any other accessories. (if applicable).

Note: Pack your items according to their respective return tracking number. Items with different tracking numbers must not be packed together.

Label your package

Please write down return tracking number, return number(RN) and order number on a paper and put it on the external layer of the return package.Note: Do not write anything on the original packaging of the return item.

Return evaluation process

Once your return reaches Win Store, it will go through an evaluation which may take up to 2 business days.

If your return claim is valid, your refund will be processed and you will receive an SMS and email notification. If your return claim is invalid, your item will be returned to you along with the reason for rejection of the return.

Our Quality Check team checks these item(s) received from you to verify the issue highlighted in your return claim.

The refund will only be issued if your return claim has been approved. You will be notified via notification once your refund has been processed.

If it is an declined return, the product will be sent back to you and you will be informed of the reason for return rejection.

It should take 1 - 2 Working Days

Once your return order is received at the warehouse, our quality team checks the product as per your return reasons. If your return reason is not valid, then your order is returned back to you.

Your return may be rejected due to the following reasons:

If your order is missing any component, freebies, warranty card,etc

If your order's brand packaging or tag is missing or damaged

After Quality Check, if your return reason is found to be invalid or mismatched

After final QC, if your return falls into any of the above conditions, the team will contact you to inform you about your returned item.

If your product is damaged, defective, incorrect or incomplete at the time of delivery, please file a return request on the app or website within 14 days of the delivery date.

You can find the relevant warranty and returns terms on the product page’s “Return & Warranty” section.

Valid Reasons to Return an item:

The delivered product is damaged (it is broken or has dents and scratches), defective (not functioning or dead on arrival) or it is expired.

The delivered product is incorrect, not as advertised on the website, or counterfeit (fake or replica)

The delivered product is of incorrect size or does not fit you

The delivered product is incomplete (missing items, accessories or freebies)

Conditions for Returns

The product must be returned in original and undamaged manufacturer packaging or box.

Do not put tape or stickers on the manufacturers' box

If Win Store packaging has been damaged, wrap the item in another layer of external packaging like plastic to avoid damage to the parcel during transportation.

Include any of the following that came together with your item: free gifts, warranties, tags, manuals, any other accessories

Item must be unused and unaltered (if applicable).

Item must be in the same condition as received.

If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

If you missed the delivery due to any reason, we’ll attempt to deliver your order again, the next working day. We will attempt 3 times for the delivery of your order before canceling it.

Win Store delivery service is available in major cities across Myanmar.

If your location is not available, then we currently do not have a home delivery service in that area. You can however select a city near you and pick up your package from our nearest hub.

The rider may reach out to you if he needs clarity on the delivery location, or needs to confirm the availability.

Currently, Win Store provides its delivery service in major cities of Myanmar.

Unfortunately, the open box delivery at Win Store is not allowed. You need to receive the parcel and pay the rider. After unwrapping the package, if you face any issue then you may return it to Win Store.

Delivery charges are calculated upon product quantity , weight and shipping address. You have to pay delivery charges for each item.

Please know that the delivery charges are visible on the final checkout page and are calculated based on the following:

Number of items in the order

Weight of the items

Delivery Location

If you include multiple items in your order, then certain caps on charges may apply depending on the category and weight.

Win Store always prioritizes its customers' complete satisfaction and makes sure that the products reach them within the specified time limit.

We sincerely apologize for the delay in the delivery of your order. We are trying our best to deliver products to our customers as soon as possible and assure you that your issue will be resolved as a top priority.

For any further queries, you can contact us on live chat between 8 a.m. to 9:30 p.m. or email us at support@winstores.com and we'd be happy to assist you.

The most common reasons for delivery delays are:

1) Seller Sourcing Issues: The seller could take longer than expected time to fulfill your order.

2) Courier service delay: Our 3PL partners is taking longer than expected time to deliver your order.

3) Cross Border shipment delay: Due to Air Transportation or Custom delays, your Cross Border order may take longer than usual to be delivered.

4) Customer not available: Our Delivery Hero has not been able to get in touch with the customer.

5) Wrong Address / Phone Number: While placing an order the customer has entered an incorrect address or phone number, leading to a communication barrier with the customer.

6) Extreme Weather: The weather conditions of the destined city may be rough, for example, heavy rainfall, smog, landslide, etc. which may result in a delivery hold-up.

7) Law and Order conditions: Due to religious procession, lockdowns, strike issues resulting in route blocking, you may receive your package after the promised time.

Is your order broken or damaged?

Submit your request for return within 14 days.

You can not change any detail in your order once it is placed. If your order is in the "Processing" stage, please cancel it and place a new order with the updated details.

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