Shipping policy

Shipping Policy

winstores.com is operated by Win Store Co., Ltd. ("Win Store", "we", "us"). By placing an order on this website you agree to the terms below.

1. Stock

We try to keep stock counts on our website accurate, but from time to time an item may not be available when you order. If this happens, we will contact you and you can choose to wait for the item, change it, or receive a refund for it.

2. Pre-Order items

Some items are sold as Pre-Order. We offer Pre-Order only when our supplier has confirmed the item. The expected waiting time, between 7 and 90 days, is shown for each Pre-Order item. If the supplier cannot supply the item, we will contact you to offer another option or a refund.

3. Shipping costs

• Orders under 500,000 MMK: flat delivery fee of 5,000 MMK.
• Orders of 500,000 MMK or more: free delivery.
• Some areas may also show a Lalamove option, priced at checkout.

The delivery fee is shown at checkout before you confirm your order.

4. Pickup

You can choose to pick up your order at no charge at our South Dagon Industrial Zone fulfillment center in Yangon, or at our Mandalay (81 Street) or Mawlamyine stores, where shown at checkout. Please wait for our message that your order is ready before you come.

5. Dispatch

Orders are usually dispatched within 2 business days of payment. Business days are Monday to Saturday, except public holidays.

Credit (Net) orders: if you choose to pay later on Net terms, your order is dispatched only after Win Store has approved it. If it is not approved, we will contact you to pay another way; if you prefer not to, the order is cancelled. See our Credit Terms.

Delivery times depend on your location and the courier. We will keep you updated on your order; if you have a question about where it is, contact us.

6. Change of delivery address

We can change the delivery address at any time before the order is dispatched.

7. Parcels damaged or lost in transit

Please check your parcel on delivery. If it is damaged, if possible refuse it and contact us. If it was delivered while you were not there, contact us as soon as you can. Parcels are insured for loss and damage up to the value stated by the courier. We will arrange a refund or replacement once the courier has completed its investigation of the claim.

8. Sales tax

Sales tax is already included in the prices shown on the website.

9. Cancellations

You can cancel your order at any time before it is dispatched. If it has already been dispatched, please see our Refund Policy.

10. Customer service

Email support@winstores.com, call 09 5105768, or visit support.winstores.com.