Privacy policy

Privacy Policy

Last updated: 7 November 2026

This Privacy Policy explains how Win Store Co., Ltd. (DICA registration no. 119730635) ("Win Store", "we", "us") collects, uses and protects your personal information when you visit winstores.com, sign in to your account at account.winstores.com, place an order, apply for credit or contact our customer service.

1. Information we collect

• Order and account details – your name, phone number, email address, delivery address and order history.
• Payment details – the payment method you choose (KBZPay, Wave Pay, bank transfer, cash on delivery or cash at the showroom) and the payment slip or transaction reference you send us. We do not take or store credit or debit card numbers.
• Credit orders – if you choose to pay later, the Net term you select in the cart and your acceptance of our Credit Terms. This acceptance is saved on the order with the date and time.
• Credit application – if you apply for credit, the business details you enter in our credit application form (hosted on Microsoft Forms). An email address is required; the DICA company registration number is optional.
• Customer service – messages, photos and documents you send us by email, phone, chat or through support.winstores.com.
• Device and browsing information – such as your IP address, browser type and the pages you visit, collected automatically through cookies and similar technologies.

2. Signing in with Facebook

You can sign in to your Win Store account at account.winstores.com with Facebook, through our Meta app "Win Store Customer Login". When you do, the only information our store receives from Facebook is your email address. We do not receive your Facebook password, friends list or posts, and we do not post anything on Facebook for you.

3. How we use your information

• to process, deliver and support your orders, returns and refunds;
• to check payments and to review and approve credit orders;
• to contact you about your order or account;
• to send you news and offers, only if you agreed to receive them (you can unsubscribe at any time);
• to improve our website and to prevent fraud.

4. Who we share it with

We share your information only as needed to run our service, with:

• our online store platform (Shopify), which hosts winstores.com and stores order and account data;
• delivery partners and couriers, who receive your name, phone number and delivery address;
• service providers we use for customer support, accounting, email and messaging, reviews and loyalty, and forms (including Zendesk, Zoho and Microsoft);
• Meta, if you choose to sign in with Facebook;
• authorities, when the law requires it.

Some of these providers store data outside Myanmar. They handle your information under their own privacy policies. We do not sell your personal information.

5. Cookies

Our store and the services we use set cookies to keep your cart and session working, remember your preferences and understand how the site is used. You can block or delete cookies in your browser settings; some parts of the site, such as the cart and checkout, may not work without them.

6. How long we keep it

We keep order, payment and credit records for as long as we need them for your orders and for our legal and accounting duties. Other information is kept only as long as it is needed for the purpose it was collected for.

7. Security

We take reasonable steps to protect your information. Bank account details for payment are sent to you only in your support ticket, never on a public page. No method of sending or storing data online is completely secure.

8. Your choices – access, correction and deletion

You can ask us to see, correct or delete the personal information we hold about you, or to stop sending you marketing messages. Email support@winstores.com from the email address on your account and write "Data request" in the subject. We will reply and confirm what we have done. We may need to keep some records, such as invoices, where the law requires it.

9. Facebook data deletion and disconnecting Facebook

To stop using Facebook to sign in, open Facebook Settings & privacy → Settings → Apps and websites, find "Win Store Customer Login" and remove it. To ask us to delete the information we received through Facebook sign-in (your email address) and your Win Store account data, email support@winstores.com with the subject "Facebook data deletion" from the email address you use with Facebook. We will confirm by email once it is done.

10. Children

Our store is for adults. If you are under 18, please use the site with the consent of a parent or guardian.

11. Changes to this policy

We may update this policy from time to time. The new version takes effect when it is posted on this page, with the date above.

12. Contact us

Win Store Co., Ltd.
Email: support@winstores.com
Phone: 09 5105768
Help Centre: support.winstores.com
Room #705~706, Central Tower, Anawrahta Road, between 39th & 40th Street, Kyauktada Township, Yangon, Myanmar